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Dental insurance is, in fact, a way
to prepay dental services. For example,
if you pay $30 per month, or $360
per year, in premiums, you are entitled
to get several types of services for
free. Typically, these are "preventive
services", and they include
X-rays, examinations by the doctor,
emergency fees and regular, maintenance
cleanings. In addition, patients enjoy
an allowance of $1000 to $1500 to
be spent toward any covered dental
expense during that calendar year.
Depending on the severity of the problem,
insurance companies will pay a percentage
of the fees. For example, dental fillings
may be paid at 80% of their cost,
while crowns are covered at 50% of
their cost. These percentages apply
to the "basic services"
and the "major services"
categories, respectively.
This type of insurance is called "indemnity"
or "private" insurance.
The deductible - or the money you
would have to pay in order to get
your benefits - is usually very low
(or less than $50 per year). Plan
participants may choose any dentist
they desire. Patients are often seen
without any delays during regular
visits, or even during emergencies.
This is the preferred plan by patients
and doctors alike.
Other types of dental insurance include
the HMO's and the PPO's.
HMO's, or Health
Maintenance Organizations,
became very popular during the 1970's
and 1980's. For the first time in
the history of dental insurance, an
affordable, readily available plan
became accessible to the general public.
In the HMO scenario, patients pay
very low premiums, about $5 to $15
per month (on the average). This is
very little money in one calendar
year. And so the plan poses all kinds
of restrictions on services covered.
Also, patients must choose a dentist
from a list of participating dental
clinics. These clinics are often very
busy due to the large number of patients
that are assigned to the office. The
dentist is bound by his contract to
see all the patients assigned to him.
Delays on first visits (or even on
emergency visits) are quite common.
Many wait two and three weeks before
they can see a dentist. And most patients
do not see the same dentist on subsequent
visits. Unfortunately, the quality
of care tends to drop as well.
The PPO, or Preferred
Provider Organization, was
created to eliminate some of the problems
present in the HMO's. Developed in
the late 1980's and early 1990's,
emphasis was placed on selecting good
dentists who could serve as the insurance
company's quality-keepers. Premiums
rose to about $20 a month. Companies
developed a more equitable payment
schedule for the dentist. The "preferred
provider" did not need to keep
such a busy office as the "HMO
dentist." While the insurance
companies kept the dentists happier,
they failed miserably with the patients.
Restrictions in covered expenses continued
to create patient dissatisfaction.
Patients still needed to select their
dentist out of a list of providers.
Higher "out-of-pocket" fees
were charged whenever a patient chose
a dentist from out of the program.
The old adage, "you get what
you pay for," helps explain why
most HMO's and PPO's are inefficient
at best. No business in the world
will survive by proposing: "Here's
$150
please give me back $1000
in benefits!" Insurance companies
survive only because people do not
utilize the benefits as fully as they
should. Insurance companies have long
realized that people only need insurance
when they set out to "fix"
their mouths. Once it is "fixed,"
most of the expense is purely maintenance.
And patients keep on paying their
premiums because they fear something
"really terrible" may happen
to them. And they want to have insurance
just in case!
On a personal note, I believe that
the worst problem posed by the third-party
nature of insurance company's coverage
is how they have subtlely dictated
what patients can or cannot get done
at a dental office. If we were a cardiologists
office, and you needed by-pass surgery,
but your insurance will not cover
it
would you accept it? Probably,
you will go right to the company's
office and raise some kind of hell,
right? Well, they do this to us all
the time. Your dentist may indicate
that you need "deep cleanings,"
but your plan only covers regular
cleanings. Sometimes, because you
must pay out-of-pocket, you may opt
not to get the much-needed treatment.
Well, I say: "If it is needed
or indicated, please pay for it!"
Another scenario is the painful dental
emergency. Oftentimes a tooth is infected
and it needs a root canal. But your
insurance company may not pay for
a root canal (or your out-of-pocket
expense is too high), and you opt
to have a reasonably good tooth extracted
(or "pulled"). When confronted
with such a decision, 100% of the
people will choose the better treatment,
or that which allows us to save a
tooth and provide better care to out
patients. But when these decisions
are hampered by insurance companies,
the patients freedom to choose is
lost. And that is a travesty!
Patients should choose dental insurance
plans that fit their needs. An "indemnity"
plan is always the best provided you
can afford the higher monthly premium.
You must try to understand what percentage
of coverage is given to the three
main types of services in dentistry.
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